Returns & Refunds

Last updated: September 4, 2026

General policy: no refunds

Forever Smooth sales are final and non-refundable except for the single condition stated below.

Sole refund exception

A product may be considered for a refund only when it is completely unopened, entirely unused, and still in its original packaging. A product that has been opened, used, tested, unsealed, altered, or removed from its original packaging is not eligible for a refund.

There is no separate exception window. Refund eligibility is based on the product remaining completely unopened, unused, and in its original packaging.

Authorization required

Contact Forever Smooth and obtain written authorization before sending any product back. Unrequested returns may not be identifiable or accepted. Return instructions and approved refund-processing details will be provided with the authorization.

Damaged, incorrect, or missing items

If an accepted order arrives damaged, incorrect, or incomplete, contact Forever Smooth promptly with the order details and photographs where relevant so the order issue can be reviewed and corrected. Reporting an order issue does not create an additional refund exception.

Contact

Request return authorization or report an order problem at forever@foreversmooth.net.