Shipping Policy

Last updated: September 4, 2026

Where we ship

Secure online checkout currently supports delivery addresses in the United States and Canada. Carrier availability may vary by destination, package, and order contents.

Live rates and handling

Available services and estimated delivery times are requested from Shippo during checkout using the fulfillment origin, delivery address, and package details. Shipping amounts include packaging and handling and are shown before payment is confirmed.

Delivery estimates

Carrier delivery estimates are estimates, not guarantees, and generally begin after the package is accepted by the carrier. They do not include order-processing time, weekends or holidays unless the carrier states otherwise, customs review, weather, service disruptions, or delays caused by an incomplete or inaccurate address.

Address accuracy and tracking

Please provide a complete delivery address and working telephone number. Customers are responsible for checking the address before payment. When tracking is available, it may be sent to the email address used at checkout.

Canada, duties, and destination charges

Canadian shipments may be subject to import duties, taxes, brokerage fees, or carrier restrictions. Unless checkout expressly states otherwise, those destination charges are not included in the product or shipping amount and are the recipient’s responsibility.

Damaged, incorrect, or missing shipments

If an order arrives damaged, incorrect, or incomplete, contact Forever Smooth promptly with the order details and photographs where relevant so the delivery issue can be reviewed. Carrier investigations and remedies may require the original packaging.

Questions

For shipping questions, contact forever@foreversmooth.net.